Terms of Service

The Service

TalosOps combines an AI-assisted customer-operations platform with scoped implementation, integration, knowledge setup, training and improvement services. The capabilities, channels and professional services included for your organization are confirmed in the applicable written agreement.

Accounts and signup

Account registration and access depend on the available onboarding process, verification and eligibility for the agreed scope. Creating an account does not by itself activate every channel, AI action or paid service. We may ask you to book a meeting to agree the implementation scope. You are responsible for accurate account information, secure credentials and authorized use.

You must provide accurate information, and you must be legally able to enter into this agreement. We may decline or close an account that is used to break these terms, that impersonates someone else, or that is created to abuse the Service.

Usage, fees and activation

The Usage & Tokens page explains consumption concepts; it is not a self-service offer to purchase a fixed plan. Rates, included services, third-party costs, taxes, billing basis and payment terms must be stated in the applicable written offer or agreement before a paid engagement is activated.

Creating an account or trying an illustrative website demonstration does not create an automatic charge. Production charging or subscription activation requires the agreed commercial and operational steps. A calculator using your own assumptions is an illustration, not a binding quote.

Activation depends on the agreed scope, required provider approvals, account permissions and readiness checks. Performance figures shown on the website are measured across live conversations on TalosOps; they describe observed performance and are not a contractual service level.

Professional services and acceptance

Implementation, custom integration, training and optimization work is scoped separately where applicable. The written engagement should identify deliverables, responsibilities, access requirements, acceptance criteria and any ongoing support. No website illustration creates an unlimited development or support commitment.

Existing agreements and previously agreed commitments

Nothing in this draft revision revokes or reduces a cancellation, refund, maintenance, service-credit or remediation commitment previously agreed with TalosOps, including terms previously accepted through the TalosOps website or platform. Existing agreements continue under their accepted terms. Terms for a new engagement must be agreed in writing, and mandatory legal rights remain unaffected.

Cancellation and refunds

For a new engagement, cancellation notice, renewal, continued access and any treatment of a partly used period are set out in the applicable written agreement. This website does not create a universal cancellation timetable or change mandatory cancellation rights.

Refund eligibility, calculation and processing for a new engagement are governed by the applicable written agreement and mandatory law. This website does not create a universal refund window or automatic entitlement. Previously agreed refund rights remain in force under their accepted terms, including terms accepted through the TalosOps website or platform.

Cancelling the Service is not the same as deleting data. Until deletion is requested, data is handled in accordance with the applicable retention policy and agreement; see the Data Deletion page for the route it follows and the data it covers.

Maintenance, incidents, and service credits

Planned maintenance arrangements, including any notice, timing or maintenance window, are defined for the agreed service scope. TalosOps may schedule maintenance when needed and will provide notice where the applicable agreement requires it or where reasonably practicable.

How planned maintenance and service interruptions affect service-level calculations is governed by the applicable written agreement. No exclusion or compensation rule is created solely by this website.

Any service level, credit, discount or other remedy for an interruption must be stated in the applicable written agreement or required by law. Existing written service-credit commitments remain enforceable according to their accepted terms.

AI-output investigation, correction, knowledge improvement, retraining and any related commercial remedy are handled within the agreed implementation and support scope. This website does not promise automatic no-cost retraining or a discount; any previously accepted written commitment remains in force.

Connected mailboxes and channels

You are responsible for having the authority to connect accounts, mailboxes and channels. When you connect a mailbox, you authorize TalosOps to read incoming messages and to send replies from it to the extent needed to provide the Service. You can disconnect any connection from the dashboard, after which further access stops in accordance with the disconnection path that applies to it.

Acceptable use

• Do not use the Service to send spam, or unlawful, deceptive, or harmful content.
• Do not attempt to breach security, reach another tenant’s data, probe the Service for weaknesses without our written permission, or disrupt it for others.
• Do not use the Service in violation of applicable law, or of the terms of any provider you connect to it (for example Google or Microsoft).

AI-generated content

The Service uses AI to draft replies, and to send them where you enable that. AI output can be wrong. You remain responsible for reviewing it and for the messages sent from your connected accounts, and you can pause automated replies or take over any conversation at any time.

Your data

How we handle data is described in the Privacy Policy, which forms part of these terms. Your customers’ conversation data belongs to you, and we process it on your instruction. Its removal can be requested as set out on the Data Deletion page.

Partners, referrals and promotions

Partnership and referral information is subject to its own published program terms and eligibility. A proposed reward is not a payable balance until the program is activated and the qualifying conditions are met. Time-limited offers apply only within their stated eligibility and validity period; expired material does not create a new entitlement.

Availability and changes

We aim to keep the Service running, but it may change, pause for maintenance, or be discontinued. We may update these terms; where a change affects you materially, we will explain it before it takes effect. Whether a change is accepted is governed by the applicable law and agreement.

Disclaimers and liability

The Service is provided “as is”, without warranties, to the extent permitted by law. To the maximum extent permitted by law, TalosOps is not liable for indirect, incidental, or consequential damages, nor for loss of data or profits arising from use of the Service. Nothing here limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute arising from them. This does not reduce any mandatory consumer protection given to you by the applicable law.

Who you are contracting with

The Service is operated by Ahmed Abdelazim Abdellah Sedik, sole proprietor, trading as TalosOps, whose registered address is 44 Ahmed Mohamed Ibrahim St., Office D-33-01, Eighth District, Nasr City, Cairo, Egypt. Questions about these terms: admin@talosops-ai.com.

Tax registration number: 769488885