Omnichannel inbox
Different channels. One team conversation.
Bring WhatsApp, Instagram, Messenger, Telegram, email and web chat into one shared team inbox, with the customer’s context, personal and shared queues, and a clear owner for the next reply.
Configured for your operationConnections, permissions and supported actions are agreed during onboarding.
Omnichannel inbox
See it. Try it. Understand it.
Switch between exploring the interface, watching the guided steps and practising a task. This is a local demonstration with fictional data; it does not change a real account.
Carry one conversation across channels
Filter a synthetic inbox, open the customer context, then hand the thread to a team.
Step 1 of 4 · Open Nour’s web-chat thread.
Illustrative demoWhat changes for your team
What it helps you do
The challenge
- Conversations are scattered across channel accounts.
- Two people reply while another conversation is missed.
- Handoffs lose the history behind the question.
A unified view of connected messages and ownership.
Team collaboration without moving customer context between tools.
Channel-aware operations rather than assuming every channel behaves alike.
Omnichannel inbox
From setup to everyday use
- Step 1
Select supported channels and complete account-specific authorization.
- Step 2
Define team access and operating responsibilities.
- Step 3
Set up the inbox views and handoff workflow.
- Step 4
Validate inbound messages, replies and failures on each enabled channel.
A practical example
A support team opens a customer thread, sees its channel and owner, and transfers the conversation with context rather than forwarding screenshots.
Scope & operating boundaries
WhatsApp, Messenger and Instagram connect from the accounts you already use. Voice is not currently offered as an active transport; it requires a separately approved provider and rollout.
Questions, answered
Does every channel activate immediately?
No. Each channel has its own account, approval and setup requirements; we confirm the scope during onboarding.
Is TalosOps a Meta partner?
TalosOps is a Meta Tech Provider. A completed Meta Business Partner designation is not claimed.
Let’s start with the way your business works.
Bring a real journey, a recurring question or a difficult handoff. We’ll explore where TalosOps can help.
Discuss your use case