Data Deletion

If you own a TalosOps account

Sign in and go to Manage → Account, then request deletion of the account. The request covers the entire account, not one mailbox or one channel. It is confirmed by a one-time code sent to your email, so that nobody unauthorized can delete the account from a session they should not be using.

If you cannot sign in, write to admin@talosops-ai.com from the account’s registered email address and we will verify you another way before acting.

If you are a customer of a business that uses TalosOps

The business you contacted controls your conversation data; we process it on their behalf and on their instruction. The fastest route is therefore to ask that business directly to delete your data.

You can also write to us at admin@talosops-ai.com. We will pass the request to the business that controls your data and help them carry it out, but we may not delete another company’s records on our own initiative.

What gets deleted

The workspace deletion process removes operational data and stored files under TalosOps’s control, subject to legally required retention and completion of the required teardown steps:

• Conversations and messages across connected channels, including attachments.
• Knowledge documents, playbook entries, and the content used to guide the AI agent.
• Connected channels and their stored credentials, including web chat, Telegram, WhatsApp Business, Instagram, Messenger, and any other connected channel.
• Connected mailboxes, together with the OAuth tokens and app passwords used to reach them.
• Team members, their roles, and their access history.
• The login identities created for the account, so that once the deletion is complete they can no longer be used to sign in.

How long it takes

An authorized account owner can complete the protected self-deletion flow to archive the workspace and start its 30-day retention window. This self-service route does not require a separate operator approval. During the window, normal workspace operations stop and the owner can use the available restoration controls or contact our administration team.

After the window, the scheduled purge attempts permanent deletion. Required teardown failures are retried and should not be reported as completed deletion. Once the purge has completed, TalosOps cannot restore the removed workspace through the account restoration flow.

Backups and external copies

A provider’s backup-retention cycle is separate from deletion in the active service. We do not promise immediate erasure from every backup. Data or content already present in your own connected services, or independently retained by another party, may require a separate request to that party.

What we keep, and why

We retain the minimum records the law requires us to keep, such as invoices and payment records where tax law requires it, and a dated log that the deletion was completed. These records contain no conversation content, no knowledge base, and no customer messages.

Revoking access directly

You can revoke TalosOps’s access to a connected mailbox from your Google Account permissions, or from the equivalent security settings of your provider. That stops further access, but it does not by itself delete data already stored, so a deletion request may also be needed.

Contact

For a deletion request, restoration during the retention window, or confirmation of a completed purge, write to admin@talosops-ai.com or use the contact form.

For the details of what we collect and the purposes we process it for, see the Privacy Policy.