Commerce & orders
Bring the order into the conversation.
Connect supported commerce records so agents and teams can answer product and order questions with the relevant business context.
- Order foundOrder #1048 · in fulfilment
- Identity checkName and order reference match
- Action previewAddress change awaits confirmation
Configured for your operationConnections, permissions and supported actions are agreed during onboarding.
Commerce & orders
See it. Try it. Understand it.
Switch between exploring the interface, watching the guided steps and practising a task. This is a local demonstration with fictional data; it does not change a real account.
Answer with the order context in view
Look up a synthetic order, verify the customer signal, and preview a confirmed action.
Step 1 of 4 · Open Order #1048 in this example.
Illustrative demoWhat changes for your team
What it helps you do
The challenge
- Support switches between the inbox and store admin.
- Answers rely on copied order details.
- Sensitive changes can be requested without verification.
Relevant product and order context.
Less manual searching across disconnected views.
Controlled handling of supported order changes.
Commerce & orders
From setup to everyday use
- Step 1
Authorize the supported commerce connection.
- Step 2
Choose the permitted data and actions.
- Step 3
Test identity verification and confirmation paths.
- Step 4
Validate order questions and exception handoffs.
A practical example
An agent uses a connected Shopify order to explain the current fulfillment status after the required customer verification.
Scope & operating boundaries
Supported reads and writes differ by integration. Refunds, cancellations and address changes require the relevant permissions and confirmation safeguards.
Questions, answered
Do you connect to Shopify?
Shopify is part of the integration library; the exact scopes and actions are confirmed for your store.
Can the agent change an order immediately?
Not without the required identity checks, permissions and explicit confirmation for the supported action.
Let’s start with the way your business works.
Bring a real journey, a recurring question or a difficult handoff. We’ll explore where TalosOps can help.
Discuss your use case