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The TalosOps platform & services

Find the capability. Follow the whole journey.

Explore how AI, customer conversations, business context and your team work together. Every service includes a practical explanation and an interactive walkthrough.

01Understand
02Connect
03Operate
04Improve

20 capabilities

The TalosOps platform & services

AI & knowledge

AI agents

A useful answer starts with the right context.

Configured for your operation
Explore service
What changes for your team

Bring approved knowledge, customer context and controlled actions into one conversation. Let the agent answer routine questions, clarify what is missing and hand over when a person should decide.

From setup to everyday use

  1. Choose the agent’s role, language, tone and escalation boundaries.
  2. Connect approved knowledge and the business records it may access.
  3. Test representative questions, missing information and sensitive requests.
  4. Review conversations and improve sources before expanding the scope.

Business knowledge

Give every answer a source of truth.

Configured for your operation
Explore service
What changes for your team

Turn policies, product information and operating playbooks into a maintained knowledge layer for the people and agents serving your customers.

From setup to everyday use

  1. Gather the policies, FAQs and product references you own.
  2. Remove conflicts and assign an owner to each source.
  3. Connect approved sources to the relevant agent or workflow.
  4. Test real question patterns and review changes regularly.

The TalosOps platform & services

Channels & connected systems

Omnichannel inbox

Different channels. One team conversation.

Configured for your operation
Explore service
What changes for your team

Bring WhatsApp, Instagram, Messenger, Telegram, email and web chat into one shared team inbox, with the customer’s context, personal and shared queues, and a clear owner for the next reply.

From setup to everyday use

  1. Select supported channels and complete account-specific authorization.
  2. Define team access and operating responsibilities.
  3. Set up the inbox views and handoff workflow.
  4. Validate inbound messages, replies and failures on each enabled channel.

Connected operations

Make context travel across the whole journey.

Configured for your operation
Explore service
What changes for your team

Connect conversations, records, ownership and follow-up into a coherent operating flow instead of asking your team to bridge every gap manually.

From setup to everyday use

  1. Map the customer journey and its system boundaries.
  2. Identify the records and decisions required at each step.
  3. Connect supported systems with clear permissions.
  4. Test success, failure, retry and human handoff.

API & MCP

Connect AI tools without giving away the keys.

Controlled activation
Explore service
What changes for your team

Explore controlled access to TalosOps from authorized tools, including the private-beta MCP gateway for bounded operations context.

From setup to everyday use

  1. Confirm the supported tool and private-beta eligibility.
  2. Authorize the intended workspace and scopes.
  3. Start with the permitted read-only operations.
  4. Approve and test any write path separately.

The TalosOps platform & services

Team & daily operations

Tickets & resolution

Keep the promise after the conversation ends.

Configured for your operation
Explore service
What changes for your team

Make follow-up visible through tickets, ownership and a clear next step. Link the customer’s conversation to the work needed to resolve the issue.

From setup to everyday use

  1. Define the types of requests your team handles.
  2. Set responsible teams and escalation expectations.
  3. Create a ticket with the relevant conversation context.
  4. Update progress and close only when the agreed outcome is met.

Explainable routing

The right owner, with a reason you can follow.

Controlled activation
Explore service
What changes for your team

Explore how shared queues, eligibility, verified skills, availability and workload guide who takes the next conversation, without hiding the reason behind each assignment.

From setup to everyday use

  1. Define queues, skills and permitted responsibilities.
  2. Review capacity and availability inputs.
  3. Test routing decisions on representative cases.
  4. Review representative decisions with your team before expanding its use.

Workforce operations

Connect team planning to the work it supports.

Controlled activation
Explore service
What changes for your team

Explore schedules, shifts and breaks, presence, employee requests and coverage in one coordinated workforce model, with review and approval boundaries.

From setup to everyday use

  1. Define the organization, work patterns and review roles.
  2. Check the availability and coverage inputs.
  3. Review draft schedules and employee request flows.
  4. Test the workflow with your team before relying on it in daily operations.

Saif · operational guidance

Understand the signal before taking action.

Controlled activation
Explore service
What changes for your team

Explore evidence-led operational guidance that helps managers review a situation, understand a suggested response and keep action authority explicit.

From setup to everyday use

  1. Define the situations and policies relevant to your operation.
  2. Review which evidence is sufficient for advice.
  3. Test recommendations without granting action authority.
  4. Approve any action scope separately with limits and rollback.

The TalosOps platform & services

Customer relationships & growth

Sales follow-up

Help good conversations become clear next steps.

Configured for your operation
Explore service
What changes for your team

Organize enquiry qualification, ownership and follow-up so sales opportunities are not lost between an interested customer and the team.

From setup to everyday use

  1. Define the stages and qualification questions that fit your business.
  2. Capture the necessary context from the enquiry.
  3. Assign responsibility and agree the next step.
  4. Review progress and close the loop with the customer.

Appointments & bookings

Make the next visit easier to coordinate.

Controlled activation
Explore service
What changes for your team

Explore a connected appointment journey: understand the enquiry, collect the necessary details and coordinate a confirmed booking through the agreed scheduling setup.

From setup to everyday use

  1. Define appointment types and the responsible team.
  2. Confirm the calendar and integration scope.
  3. Configure necessary fields and confirmation rules.
  4. Test availability conflicts, rescheduling and escalation.

The TalosOps platform & services

Quality, insight & control

Quality & coaching

Turn a conversation review into a better next conversation.

Configured for your operation
Explore service
What changes for your team

Review customer conversations against clear scorecards, collect CSAT surveys in the customer’s channel, calibrate reviewers and turn findings into coaching plans your team can learn from.

From setup to everyday use

  1. Agree what good service means for your business.
  2. Choose the criteria and review scope.
  3. Inspect interaction evidence and calibrate reviewers.
  4. Use findings to improve coaching, knowledge and workflow.

Governance & control

Confidence comes from clear boundaries.

Configured for your operation
Explore service
What changes for your team

Make roles, workspace isolation, approvals and accountable operation part of the system design, with reviewable controls for the work that matters.

From setup to everyday use

  1. Map the people, systems and data involved.
  2. Define minimum necessary access and approval responsibilities.
  3. Validate sensitive actions and failure paths.
  4. Review access and operating evidence as the scope evolves.

The TalosOps platform & services

Professional services

Implementation & professional services

A platform, and the people who help put it to work.

Scoped professional service
Explore service
What changes for your team

TalosOps works with you on implementation, integrations, AI and knowledge setup, team training and ongoing improvement. We begin with how your business actually operates.

From setup to everyday use

  1. Discover the journey, existing systems and constraints.
  2. Agree the scope, milestones and acceptance criteria.
  3. Configure, connect and test representative cases.
  4. Train the team, launch the agreed scope and review improvements.

Let’s start with the way your business works.

Bring a real journey, a recurring question or a difficult handoff. We’ll explore where TalosOps can help.

Discuss your use case
Customer service software features: inbox, AI, WFM, QA and CRM | TalosOps