| Built for | Customer service operations: conversations, AI agents, tickets, queues, workforce and quality review in one workspace. | Conversation-led sales and support on messaging apps, with workflows, broadcasts and AI agents. |
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| Pricing | Monthly plans in Egyptian pounds, from EGP 1,750 a month. Every plan includes the inbox, CRM, team follow-up, quality and analytics; plans differ in seats, AI agent replies and AI credits. | Per workspace per month, billed yearly: Starter $79 with 5 users, Growth $159 and Advanced $279 with 10 users each, Enterprise custom. Extra users are charged, and Growth and above include 1,000 monthly active contacts before overage. |
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| Quality assurance and workforce | Quality scorecards, calibration, CSAT surveys, coaching, queues and presence are part of the platform. Advanced scheduling and forecasting are activated per workspace after validation. | Not listed among the plan features on respond.io’s pricing page. |
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| AI agents | Answer from your approved knowledge and connected order data, confirm before sensitive actions and hand over with the conversation intact. | Included from the Growth plan, alongside workflows and broadcasts. |
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| Channels | WhatsApp, Instagram, Messenger, Telegram, email and web chat. Voice is not offered today. | WhatsApp, Messenger, Instagram, SMS, email and more, with voice calling. |
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| Languages | Built for Arabic and English from the start, including the AI agents and right-to-left layouts. | The interface is available in Arabic with a right-to-left layout, among other languages. |
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