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Quality analysis
Every conversation scored automatically, with a full decision trace and a copilot that reads the data with you — so mistakes surface before your customers find them.
How it works
Inside Quality analysis
What actually happens, step by step. The line fills as you read.
01
Every conversation scored
Automatic evaluation on every conversation — not a sample of them.
02
A full decision trace
See what the agent knew, searched and decided at every step.
03
Root causes, not tickets
Failures group by cause, so you fix the source instead of one chat.
04
Train, then verify
Turn a mistake into a fix — then check the fix actually held.
05
Yasmin reads with you
Ask the quality copilot about your data in plain language.