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Account departments
Every department or branch is an isolated space — its own agent, knowledge, channels and staff — while the shared account knowledge still reaches all of them.
Every branch or team gets its own agent, knowledge, channels and staff.
How it works
Inside Account departments
What actually happens, step by step. The line fills as you read.
01
Isolated spaces
Each department runs in its own space with dedicated agents, knowledge and channels.
02
Dedicated teams
Assign staff and agents to each department with built-in role management.
03
Independent channels
Department-specific channels and conversations stay organized and separated.
04
Knowledge boundaries
Every department has its own knowledge scope while sharing approved content across the account.
05
Better oversight
Track activity, monitor performance and manage every department with clarity.