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Inbox
One shared inbox for every conversation across every channel — searchable, with drafts and handoffs built in.
Every conversation, from every channel, in one shared and searchable thread.
How it works
Inside Inbox
What actually happens, step by step. The line fills as you read.
01
Every channel, one thread
Telegram, web chat and email conversations land in a single inbox.
02
Context beside every reply
The customer's history and details sit next to the conversation.
03
Draft with the agent
The agent proposes a draft; your team edits and sends it.
04
Handoffs that stick
Assign a conversation to a person and the agent steps back until it is resolved.
05
Search everything
Find any conversation by customer, channel or content — Arabic included.